No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom left corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.
You can apply the discount code when checking out. Just enter the code in the Discount field. If the code doesn’t work, and you don’t get a message that the deal has expired, please contact Customer Service for help.
Please always double-check that you’ve placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the self-help section.
Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 24 hours after you have placed your order with us. Contact us as soon as possible by filling a form usingself-help section.
Always be sure to double-check your information before placing an order.
Dye sublimation is a quick and effective digital printing process that allows users to digitally add custome-made graphics to fabrics, clothing, rigid material, and promotional products. It is a two-step process that begins with printing the mirror image of the desired graphics onto transfer paper.
The now printed transfer paper enters into a heat press with a plain polyester fabric. Man-made materials like polyester fabrics contain polymers that when heated, enable the bonding of ink. The heat press warms up to 370⁰ F and transforms the dye from solid to gas, so the colors are embedded in the fabric. It allows the image to become a part of the fibers of the substrate. The printed fabrics don’t require any drying time, and this significantly reduces the production time.
The custom graphic uses a four-color printing process featuring CMYK colors which are created using a mix of Cyan, Magenta, Yellow and Black inks. The prints produced with CMYK inks have more vivid and brilliant color outputs than other screen-printing practices. Images printed on fabric won’t fade even after multiple washing.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.
We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we won’t be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
You have the right to ask for a return of your unwanted or not fitting product/s within 14 days.
The followings are exceptions:
Damaged (NOT defective) items
Items that have been altered
Items not in their original packaging
Items described on this list of exceptions won’t be accepted for return or exchange.
The return period (14 days) start when you received the return address from us. The request for a return should be fulfilled within 14 days. Unfortunately we can’t accept return requests 4-5 days after the package has arrived. Please contact us as soon as you receive the package!
If your return is approved, we’ll refund the price of the item(s) to the same method you used to pay for your original order or exchange the order as you request.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.
Note that we focus on email communications for all business related to orders. Please don’t request returns or refunds via Facebook, Instagram, or other social media.
You have 4 business days after the receipt of your order to request a return. No refund requests will be accepted after 5 days for any reason. We will provide you with a return address and give you 10 more days so you can comfortably return your order.
If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.
Once we receive your return form, we’ll contact you via email with the next steps, typically within 24–48 hours.
When you’re ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don’t pay return shipping fees.
We aren’t responsible for returns that are lost or stolen while in transit.
We’ll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.
If you receive a defective item, you have a right to receive a replacement product, depending on the item’s availability. If the item is no longer available, you’ll receive a full refund for that item.
There’s no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.
Yes, you can exchange items within 14 business days of receiving them. Please go to our self-help section. Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we’ll process your exchange.
We work with international shipping companies that offer free shipping as stated in our shipping policy. We also work with third-party courier services. After your package arrives in your country, the respective national post is responsible for delivery.
Each country has different custom rules for imported goods. For this reason, Fresh Hoods cannot hold responsibility over the charges and fees in the destination country. Please note that the customer is responsible for paying those charges as the money from these fees (e.g.: Custom clearance fee) and charges (e.g.: VAT) is going to the government of your country. If your tracking number is showing that the package is stuck at customs, please contact your local post office or the customs. We are sure they will be able to help you! Our agents are always here to help you. Please contact our customer service in case of any complication.
*Please note: Customers from South American countries can expect customs charges with a higher probability
Our company’s primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.
You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.
In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers’ responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.
This charge will be deducted from the total amount of your purchase.
All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible for picking up the package.